Principal Industry Strategist

Hi Marley(19 days ago)

HybridFull TimeSenior$142,000 - $263,000Product Strategy

About this role

A Principal Industry Strategist at Hi Marley leads the development of innovative communication solutions for Customer Service in P&C insurance. This role serves as both an internal and external industry authority, shaping product direction and driving thought leadership by leveraging market insight and competitive intelligence.

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Required Skills

Industry Strategy
Product Management
Customer Service
Market Insight
Stakeholder Engagement

Qualifications

8-10+ years of experience in P&C insurance
Deep expertise in P&C insurance service operations
Analytical Skills

About Hi Marley

himarley.com

Hi Marley is a conversational customer communication platform built for the insurance industry that modernizes claims and service interactions through two‑way texting, messaging, automation, and AI. It connects with carriers’ existing systems (claims platforms, CRM, telephony) to automate routine tasks, route conversations, and surface data for faster resolution. Insurers and brokers use Hi Marley to shorten claim cycle times, improve customer satisfaction, and reduce operational costs by turning fragmented communications into tracked, measurable workflows.