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Principal Managed Services Consultant at Sprinklr - ApplyBlast

Principal Managed Services Consultant

Sprinklr

3 months ago

3.4 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

A Principal Managed Services Consultant at Sprinklr oversees end-to-end service delivery and high-impact customer operations for enterprise SaaS clients. This role orchestrates cross-functional teams to ensure scalable, proactive managed services across digital and voice ecosystems while driving automation strategies. The position involves leading global delivery programs, managing strategic escalations, and acting as a trusted advisor for high-value accounts.

Responsibilities

Own and evolve managed services delivery models for enterprise customers
Establish governance frameworks and service operating models
Drive customer service automation and operational transformation initiatives
Lead high-impact customer situations and strategic escalations
Orchestrate collaboration across global cross-functional delivery teams

Skills

Qualifications

10-12 years of experienceExperience in Enterprise SaaS environments

About Sprinklr

sprinklr.com

Headquarters

New York, New York, United States

Company Size

1001-5000 employees

Founded

2009

View Profile

Sprinklr is an AI-native customer experience management platform that unifies customer journeys across every touchpoint through four product suites: Sprinklr Service, Social, Insights, and Marketing. It empowers marketing, customer service, and CX teams with AI-driven automation, real-time insights, and omnichannel engagement capabilities. Trusted by global iconic brands, Sprinklr helps organizations deliver consistent, high-quality customer experiences that drive lasting loyalty.