Managed Services Manager
Hewlett Packard Enterprise(3 months ago)
About this role
The Managed Services Manager at Hewlett Packard Enterprise is responsible for the overall delivery of managed service solutions for specific accounts, serving as the primary customer and partner focal point for all service-related issues and escalations. The role manages relationships with customers, partners, and delivery teams while ensuring contractual delivery and acting as an extension of the customer’s IT management. It involves coordination of technical and non-technical escalations and participation in ITIL processes and continuous improvement initiatives.
Required Skills
- Managed Services
- Escalation Management
- Account Management
- Partner Management
- Customer Support
- ITIL
- Program Management
- Project Management
- Financial Acumen
- Documentation
+3 more
Qualifications
- Bachelor's Degree
- ITIL
About Hewlett Packard Enterprise
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