Principal Product Manager – Agentic AI Systems
Level AI
About this role
Level AI is an AI-native customer experience intelligence company building agentic AI systems for contact center workflows. The Principal Product Manager will drive product strategy and execution for agentic AI capabilities, working across Engineering, Applied AI/ML, Design, and customer teams to ship production-ready systems and ensure customer impact. This role emphasizes production rigor, customer engagement, and opportunities for broader platform ownership over time.
Skills
About Level AI
thelevel.aiLevel AI provides call-center AI that uses semantic intelligence to analyze customer support interactions and surface actionable insights. Its platform helps contact centers understand conversations to improve agent performance, automate quality assurance, and enhance customer experience. Designed for operations and QA teams, Level AI integrates conversational analytics, coaching insights, and workflow automation to boost contact center effectiveness.
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About Level AI
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Level AI.
Salary
$141k – $190k
per year