Principal Product Manager – Agentic AI Systems
Level AI(8 days ago)
About this role
Level AI is an AI-native customer experience intelligence company building agentic AI systems for contact center workflows. The Principal Product Manager will drive product strategy and execution for agentic AI capabilities, working across Engineering, Applied AI/ML, Design, and customer teams to ship production-ready systems and ensure customer impact. This role emphasizes production rigor, customer engagement, and opportunities for broader platform ownership over time.
Required Skills
- Product Management
- Product Strategy
- Agentic AI
- LLMs
- Production Software
- Customer Facing
- Orchestration
- Decisioning
- AI Evaluation
- Collaboration
About Level AI
thelevel.aiLevel AI provides call-center AI that uses semantic intelligence to analyze customer support interactions and surface actionable insights. Its platform helps contact centers understand conversations to improve agent performance, automate quality assurance, and enhance customer experience. Designed for operations and QA teams, Level AI integrates conversational analytics, coaching insights, and workflow automation to boost contact center effectiveness.
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