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Technical Account Manager at Level AI - ApplyBlast

Technical Account Manager

Level AI

24 days ago

3.3 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

Level AI is seeking a Technical Account Manager to serve as the primary point of contact for key client accounts, building strong relationships and ensuring their AI-powered customer support solutions meet technical and business needs. The role involves collaborating with internal teams to resolve technical issues, identifying upselling opportunities, and tracking account metrics to drive improvements. This position requires a strong technical background, excellent project management skills, and the ability to communicate effectively with both technical and non-technical stakeholders.

Responsibilities

Serve as primary point of contact for key client accounts
Handle onboarding of multiple clients simultaneously
Collaborate with internal teams to resolve technical issues

Skills

Qualifications

Bachelor's degree in Computer ScienceInformation Systems related field

About Level AI

thelevel.ai

Headquarters

Mountain View, California, United States

Company Size

51-200 employees

Founded

2018

View Profile

Level AI provides call-center AI that uses semantic intelligence to analyze customer support interactions and surface actionable insights. Its platform helps contact centers understand conversations to improve agent performance, automate quality assurance, and enhance customer experience. Designed for operations and QA teams, Level AI integrates conversational analytics, coaching insights, and workflow automation to boost contact center effectiveness.