Principal Product Manager - Conversational AI, Optimization & Insights

United States - Genesys Cloud Services, Inc.(2 months ago)

HybridFull TimeSenior$130,509 - $174,852 (estimated)Product

About this role

A Principal Product Manager at Genesys leads the intelligence, optimization, and performance strategy across the Conversational AI portfolio, including Virtual Agents, Agent Copilot, and AI-powered Knowledge. The role defines how customers measure and improve AI-driven conversations and shapes product roadmaps to deliver analytics, insights, and optimization tooling that drive measurable business outcomes.

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Required Skills

Product Management
Conversational AI
Virtual Agents
Agent Copilot
Knowledge Management
LLMs
NLU
RAG
Analytics
Optimization

+8 more

About United States - Genesys Cloud Services, Inc.

genesys.com

Rocket is a performance optimization tool designed to enhance website loading speed and overall user experience. By automatically optimizing scripts and implementing lazy loading technologies, it ensures that essential content is prioritized while reducing unnecessary resource loading. The platform is particularly beneficial for developers looking to improve site speed on both mobile and desktop, leading to increased engagement and better search engine rankings. Rocket's solutions are known for their ease of integration and effectiveness in boosting website performance metrics.

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