Principal PS Consultant, AI Solutions Architect
United States - Genesys Cloud Services, Inc.
About this role
An AI Solutions Architect at Genesys focuses on designing and implementing AI-powered contact center solutions on the Genesys Cloud CX platform to help customers improve customer experience and operational outcomes. The role partners with customers, partners, and internal teams and blends strategic vision with hands-on technical leadership to drive AI adoption and measurable business impact.
Skills
Qualifications
About United States - Genesys Cloud Services, Inc.
genesys.comRocket is a performance optimization tool designed to enhance website loading speed and overall user experience. By automatically optimizing scripts and implementing lazy loading technologies, it ensures that essential content is prioritized while reducing unnecessary resource loading. The platform is particularly beneficial for developers looking to improve site speed on both mobile and desktop, leading to increased engagement and better search engine rankings. Rocket's solutions are known for their ease of integration and effectiveness in boosting website performance metrics.
Recent company news
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1 week ago
Business WireGenesys Earns 2025 Great Place to Work Certification Across 17 Countries
Oct 14, 2025
GlobeNewswireEXL and Genesys collaborate to transform customer experiences with AI-driven insights and intelligent orchestration
Jul 30, 2025
CX TodayNew Lawsuit Accuses Genesys of Recording Domestic Violence Hotline Communications Without Permission
Apr 15, 2025
Business WireGenesys Appoints Allen Chiu as Chief Legal Officer
Jun 16, 2025
About United States - Genesys Cloud Services, Inc.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$111k – $194k
per year
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