Principal Service Delivery Manager

The Principal Service Delivery Manager serves as the senior interface between the client and Service Delivery Operations teams, delivering IT infrastructure services and driving account growth. This director-level role is accountable for contract performance, financial management, service excellence, and client satisfaction while providing strategic leadership across service delivery. The position acts as the executive point of contact for delivery issues and drives alignment across operations, commercial teams, and client stakeholders to ensure contractual commitments are achieved.