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Principal Support Engineer at Afresh - ApplyBlast

Principal Support Engineer

Afresh

9 days ago

3.3 on Glassdoor

Remote

Full Time

Senior

20 applicants

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About this role

The Principal Support Engineer at Afresh serves as the technical investigation arm for the Support organization, resolving complex customer-facing escalations across all products. This senior individual contributor role involves leading cross-functional initiatives to reduce ticket volume, building AI-driven tooling, and mentoring support teams to improve overall efficiency. The position requires deep expertise in data relationships, root-cause analysis, and autonomous project ownership to drive measurable impact.

Responsibilities

Own complex escalations and lead root cause analysis for production data issues
Build AI workflows and tooling to deflect support ticket volume and reduce handle time
Mentor Tier 1 and Tier 2 engineers and drive cross-functional initiatives to eliminate root causes

Skills

About Afresh

afresh.com

Headquarters

San Francisco, California, United States

Company Size

51-200 employees

Founded

2017

View Profile

Afresh is a SaaS company that provides an intelligent platform for fresh food retailers and distributors, unifying replenishment, production planning, inventory management, and DC forecasting. Using AI and machine learning, Afresh optimizes ordering and production to maximize freshness, reduce food waste, and improve margins at scale. The platform integrates with existing retail systems and is built for precision and operational scalability, with documented results for grocers and supply-chain partners.