Principal Technical Support Engineer

Saviynt(4 days ago)

HybridFull TimeSenior$130,000 - $170,000Product Development

About this role

Saviynt is seeking a Staff AI Engineer for Customer Support Automation to lead the design, development, and deployment of AI-powered solutions that enhance customer service operations. The role involves managing end-to-end AI projects, collaborating with cross-functional teams, and delivering measurable improvements in customer experience and operational efficiency. It requires deep expertise in AI/ML, experience with large language models, and strong program management skills.

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Required Skills

Python
TensorFlow
PyTorch
Hugging Face
NLP
LLM
MLOps
Kubernetes
Docker
APIs

About Saviynt

saviynt.com

Saviynt is a leading cloud-native identity security and governance platform that helps organizations embrace Zero Trust by securing sensitive and privileged access and maintaining continuous compliance. Its product suite covers identity governance and administration (IGA), privileged access management (PAM), cloud entitlement management, application and data access governance, and analytics-driven automation. Enterprises use Saviynt to enforce least-privilege access, automate access reviews and remediation, and reduce identity-related risk across cloud, hybrid, and SaaS environments. The platform emphasizes scalable cloud architecture, pre-built connectors, and integration with existing IAM and security stacks to accelerate deployments and compliance.

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