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Principal Technical Support Engineer at Mitek Systems - ApplyBlast

Principal Technical Support Engineer

Mitek Systems

2 months ago

3.9 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

The Principal Technical Support Engineer serves as the primary escalation point for product-related tickets, using deep technical knowledge and investigative skills to resolve issues or gather information for further escalation. The role involves monitoring escalated queues, responding to customer questions, investigating root causes, providing timely updates, and collaborating with engineering, data science, and technical writing teams.

Responsibilities

Monitor escalated ticket queues
Investigate and resolve complex technical issues
Liaise with engineering and data science to identify root causes

Skills

About Mitek Systems

miteksystems.com

Headquarters

San Diego, California, United States

Company Size

501-1000 employees

Founded

1985

View Profile

Mitek is a digital identity and fraud-defense company that provides a single platform for identity verification, biometric authentication, and transaction verification (including mobile check deposit). Financial institutions, fintechs, lenders, and other enterprises use Mitek’s computer-vision and AI-powered document capture, face-matching, and onboarding tools to reduce fraud, streamline KYC/AML compliance, and improve remote customer experiences. The company emphasizes secure, scalable SDKs and cloud services that integrate into existing workflows to verify customers and protect transactions across channels.