Pro Success Manager II
Thumbtack(28 days ago)
About this role
The Pro Success Manager is a hands-on people leader who manages a team of Success Specialists to drive retention, satisfaction, and growth for Thumbtack Pros. The role focuses on reducing churn, improving Pro outcomes, and scaling consistent execution through operational rigor and metric-driven decision making. This position partners cross-functionally with Sales, Product, and Marketing and is responsible for coaching teams, refining playbooks, and closing feedback loops with product partners.
Required Skills
- People Leadership
- Coaching
- Team Management
- Retention
- Churn Prevention
- Revenue Retention
- Adoption
- Product Feedback
- Performance Metrics
- CRM
+7 more
About Thumbtack
thumbtack.comThumbtack is an online marketplace that connects people with local home service professionals across hundreds of categories — from plumbers and electricians to cleaners, landscapers, and event vendors. Consumers can search local pros, compare prices and reviews, request quotes, and book services online in a few simple steps. For professionals, Thumbtack offers lead generation and business tools to help manage jobs and grow their customer base. The platform’s matching and review system aims to simplify finding reliable help for home projects and everyday maintenance.
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