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Problem, Knowledge & Event Coordinator at Leidos - ApplyBlast

Problem, Knowledge & Event Coordinator

Leidos

1 month ago

3.9 on Glassdoor

Canberra, Australian Capital Territory, Australia

Onsite

Full Time

Medior

0 applicants

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About this role

The Problem, Knowledge & Event Coordinator delivers ITIL 4-aligned services within a SIAM shared-resource model, providing oversight and leadership across Problem, Knowledge, and Event Management practices. This role ensures service delivery meets agreed SLAs, drives governance activities, and leads continual improvement initiatives to optimize mission-critical environments. The position requires strong stakeholder engagement and collaboration with technical teams to enhance reporting, data quality, and service automation.

Responsibilities

Lead and coordinate Problem, Knowledge, and Event Management practices
Drive governance activities including reporting and SLA performance monitoring
Develop and maintain operational Playbooks and SOPs

Skills

Qualifications

ITIL® 4 Foundation certificationAustralian citizenBaseline security clearance

About Leidos

leidos.com

Headquarters

Reston, Virginia, United States

Company Size

10001+ employees

Founded

1969

View Profile

Leidos is a Fortune 500 science and technology company that delivers solutions at the intersection of national security, health, and critical infrastructure, serving defense, federal government, intelligence, and commercial markets. With a global workforce of approximately 47,000, the company provides capabilities across AI, cybersecurity, digital modernization, mission software, space, maritime, managed health, and energy infrastructure. Leidos partners with government agencies and large enterprises to deliver mission-critical innovations that address complex national and global challenges.