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Problem Management Analyst at Accenture - ApplyBlast

Problem Management Analyst

Accenture

4 months ago

3.9 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

This role supports the ITIL Problem Management process by analyzing recurring cloud infrastructure incidents to identify and eliminate root causes. The position involves documenting known errors, tracking action plans, and collaborating with technical teams and vendors to ensure operational stability and compliance with governance standards.

Responsibilities

Execute Problem Management processes under supervision
Analyze recurring incidents to identify root causes
Maintain registers of known errors and corrective actions
Coordinate with internal teams and vendors on problem analysis
Ensure compliance with customer SLAs and governance guidelines

Skills

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.