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Process Engineering Analyst, Continuous Improvement and Data Insights Co-op at CIBC - ApplyBlast

Process Engineering Analyst, Continuous Improvement and Data Insights Co-op

CIBC

1 month ago

4.3 on Glassdoor

Toronto, Ontario, Canada

Onsite

Full Time

Intern

0 applicants

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About this role

This co-op role supports the Complaints Management Program by optimizing operational processes and capabilities within CIBC’s complaint handling framework. The position involves contributing to continuous improvement initiatives using lean and six sigma methodologies while analyzing data trends to support key performance indicators. The role requires building relationships with internal partners and frontline teams to ensure regulatory compliance and enhance the client experience.

Responsibilities

Optimize operational processes and capabilities for complaint handling framework
Map end-to-end business processes and client journeys for regulatory compliance
Analyze monthly and quarterly trends across key complaints KPIs

Skills

About CIBC

cibc.com

Headquarters

Toronto, Ontario, Canada

Company Size

10001+ employees

Founded

1867

View Profile

CIBC (Canadian Imperial Bank of Commerce) is one of Canada’s major banks providing personal, business and wealth management services. It offers everyday banking, credit cards, mortgages, loans, investing and financial advice through branches, phone and online/mobile channels. CIBC serves individuals, small businesses and institutional clients with digital tools, financial planning and specialized products such as private and commercial banking. Customers rely on CIBC for its broad product suite, omnichannel access and Canadian market presence.