Process Specialist (m/w/d) IT Service Management
Bosch Group
About this role
This role involves actively designing and developing the IT Service Management (ITSM) framework within Bosch Service Solutions, based on ITIL principles. The position requires close collaboration with the ServiceNow product team to optimize ITSM processes and platform functionalities, along with process review, training, and continuous improvement in a dynamic environment.
Skills
Qualifications
About Bosch Group
bosch.usBosch in the USA is the American arm of Robert Bosch GmbH, a global engineering and technology company delivering products and services across mobility, industrial technology, consumer goods, and energy & building technology. In the U.S. it supplies automotive components and software, power tools and home appliances, security and smart‑home systems, and industrial automation and energy solutions. Guided by the motto "Invented for life," Bosch emphasizes innovation, R&D, and sustainability to improve quality of life and conserve resources. It serves consumers, manufacturers, and enterprises through local manufacturing, engineering centers, and digital services nationwide.
About Bosch Group
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$60k – $80k
per year
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