IT Service Management (ITSM) and ServiceNow Delivery Specialist
ICW Group
About this role
The IT Service Management (ITSM) Service Delivery Specialist at ICW Group is responsible for driving excellence in ITSM processes and solutions, ensuring seamless service delivery, and partnering with senior leadership on enterprise-wide ITSM initiatives. The role involves designing, enhancing, and maintaining ServiceNow modules, leading system integrations, and supporting continuous improvement within IT operations.
Skills
About ICW Group
icwgroup.comICW Group Insurance Company is a national commercial insurer offering workers' comp, catastrophe, and assumed reinsurance coverage nationwide.
Recent company news
Risk & InsuranceLynn Moretti Appointed Chief Claims Officer at ICW Group Insurance Companies
Oct 16, 2025
PR NewswireTracey Estes Joins ICW Group Insurance Companies to Lead New Business Unit, ICW Specialty
Sep 15, 2025
Insurance BusinessInsurance moves: ICW Group, King Risk, EPIC Insurance
Oct 10, 2025
Insurance JournalPeople: ICW Group Names DeViere VP and Head of Distribution and Marketing
Sep 9, 2025
Reinsurance NewsICW Group adds Jake Sokol as Head of Excess Casualty
Sep 26, 2025
About ICW Group
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for ICW Group.
Salary
$106k – $189k
per year
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