Process Specialist (Starlink Customer Operations)

SpaceX(4 months ago)

Redmond, WAOnsiteFull TimeMedior$78,000 - $11,500,000Customer Operations

About this role

A Process Specialist within SpaceX's Starlink Customer Operations identifies opportunities to improve customer-facing processes and drives cross-functional projects to completion. The role focuses on creating simple, high-quality customer experiences, sustaining organizational change, and providing clarity to leadership to improve operational outcomes.

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Required Skills

Process Improvement
Project Management
Escalation Management
AB Testing
Data Analysis
SQL
Excel
VBA
Six Sigma
Process Mapping

+3 more

Qualifications

Bachelor's Degree
2+ Years Process Improvement Experience
4+ Years Professional Experience (Alternative)
ITAR Eligibility

About SpaceX

spacex.com

SpaceX is an aerospace manufacturer and launch services company that designs, manufactures, and launches advanced rockets and spacecraft. Founded in 2002 to revolutionize space technology and ultimately enable human life on other planets, it developed the Falcon 9 and Falcon Heavy rockets, the Dragon crew/cargo spacecraft, and the next‑generation Starship — with a strong emphasis on reusable boosters. SpaceX provides commercial and government launch services (including crewed ISS missions, satellite deployments and rideshares) and operates the Starlink broadband constellation. The company is known for rapid iterative development and cost‑reduction through reuse to expand access to space.