Process Specialist, WF-COE
Capital(3 months ago)
About this role
A Process Specialist in the WF-COE at Capital One Philippines is part of the Workforce Management Center of Excellence supporting scheduling, planning, and absence management for contact center and non-customer-facing associates. The role works with operations and workforce planning teams to enable workforce tooling, maintain schedule readiness, and support site-wide workforce initiatives.
Required Skills
- Workforce Management
- Scheduling
- Forecasting
- Data Analysis
- Google Sheets
- MS Excel
- HTML
- CSS3
- .NET
- JavaScript
+7 more
Qualifications
- College Level
About Capital
capitalonecareers.comYou’re tenacious and driven, so the last place you want to work is some boring bank. Same. Learn about careers at Capital One and view jobs here.
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