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Product Adoption & Support Operations at Josys - ApplyBlast

Product Adoption & Support Operations

Josys

3 months ago

4.2 on Glassdoor

Tokyo, Japan

Hybrid

Full Time

Senior

0 applicants

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About this role

This role designs and drives Product Adoption & Support Operations for an AI-driven identity security platform, Josys, focusing on Japanese and global markets. The candidate will lead tech-touch and high-touch customer success initiatives, leveraging tools like Zendesk and Pendo to create self-service experiences and optimize the feedback loop for product improvement. As a business partner, the position involves managing enterprise onboarding, technical support, and operational workflows to ensure customers can effectively utilize the SaaS solution autonomously.

Responsibilities

Lead tech-touch CS design and self-service experience implementation
Manage enterprise onboarding and provide high-touch technical support
Analyze customer friction points to drive product UX improvements
Optimize support workflows using digital tools and automation
Build feedback loops between customers and product teams

Skills

Qualifications

BtoB SaaS practical experienceIT/Cloud domain knowledgeStructural thinking and driveAdvanced English communication skills

About Josys

josys.com

Headquarters

Kamiosaki, Tokio, Japan

Company Size

51-200 employees

Founded

2021

View Profile

Josys is a unified AI-powered Identity Governance and Administration (IGA) platform designed for IT teams and Managed Service Providers (MSPs). It enables organizations to govern identities, applications, and files by automating onboarding and offboarding, conducting access reviews, detecting shadow IT, and optimizing SaaS licenses from a single platform. Josys supports over 350 app integrations and provides 360-degree visibility across users, devices, and SaaS environments to help businesses reduce risk, ensure compliance, and streamline IT operations.