Product Designer, Quality Management and Coaching Platform

Cresta(1 year ago)

RemoteFull TimeJunior$70,494 - $94,250 (estimated)Product Design

About this role

Cresta is building an AI-powered platform that helps contact centers improve customer conversations through automation, insights, and coaching. This newly created Product Designer role focuses on shaping the end-to-end experience for the Quality Management and Coaching suite, making AI-driven performance insights intuitive and trustworthy for contact-center teams.

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Required Skills

Product Design
UX Design
Interaction Design
Visual Design
User Research
Prototyping
Figma
Usability Testing
Competitive Analysis
Workflow Design

+6 more

About Cresta

cresta.com

Cresta is a unified platform for human and AI agents that helps contact centers save money, grow revenue, and deliver better customer experiences. It provides real‑time agent coaching and conversational AI (virtual agents and assisted workflows), plus analytics and quality insights that reduce handle time, increase conversions, and boost agent productivity. Cresta integrates with existing contact‑center systems and CRMs so enterprises can deploy AI assistance and supervised autonomous agents across support and sales channels. The platform is designed to drive measurable ROI through automated coaching, real‑time guidance, and outcome‑focused analytics.