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Product Experience Executive at GWI - ApplyBlast

Product Experience Executive

GWI

2 months ago

3.3 on Glassdoor

Athens, Greece, Greece

Hybrid

Full Time

Medior

0 applicants

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About this role

The Product Experience Executive serves as the frontline representative for GWI's data, platform, and API products, delivering seamless support to clients and internal stakeholders. The role involves handling live chat and ticketing queries, troubleshooting issues, managing user administration, and contributing to help center content and AI‑driven support initiatives. Additionally, the executive surfaces recurring issues and insights to inform product improvements in collaboration with Product, Research, Technology, and Product Marketing teams.

Responsibilities

Handle incoming queries via live chat and ticketing
Create and maintain Help Center content and in‑platform guidance
Identify recurring issues and provide insights for product improvements

Skills

About GWI

gwi.com

Headquarters

London, England, United Kingdom

Company Size

501-1000 employees

Founded

2009

View Profile

GWI is an on‑demand consumer research platform that gives brands, agencies and media owners instant access to global consumer data and audience insights. It combines a continuously surveyed global panel with intuitive tools for segmentation, trend tracking, benchmarking and reporting to support planning, targeting and measurement. Clients use GWI for audience profiling, market sizing, product and media strategy, and campaign optimization. The company also offers integrations, APIs and bespoke research services to surface actionable insights at scale.