Product Implementation & Customer Success Manager, iQueue for Infusion Centers

LeanTaaS(6 months ago)

RemoteFull TimeMedior$86,578 - $116,355 (estimated)Customer Success

About this role

The Product Implementation & Customer Success (PICS) Manager is responsible for ensuring customers realize ongoing value from the company’s healthcare operations software, particularly iQueue for Infusion Centers. The role combines implementation, analytics, and relationship management to support operational improvements and successful product adoption. It involves coordinating data integration from EHR systems, managing customer projects and expansions, and serving as a subject matter expert for internal teams and prospects. The PICS Manager also contributes customer insights to product strategy and supports marketing and sales initiatives.

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Required Skills

Customer Success
Operational Improvement
Data Analytics
Product Evangelism
Technical Communication
Project Management
Change Management
Stakeholder Management
Data Integration
EHR Systems

+9 more

Qualifications

Bachelor's Degree in Mathematics
Bachelor's Degree in Statistics
Bachelor's Degree in Engineering
Bachelor's Degree in Physics
Bachelor's Degree in Data Science
Bachelor's Degree in Nursing

About LeanTaaS

leantaas.com

LeanTaaS is a healthcare software company (based in Santa Clara, CA) that applies AI and predictive analytics to unlock capacity and improve operational performance in hospitals. Its flagship iQueue platform delivers prescriptive scheduling, demand forecasting, and resource-optimization tools for operating rooms, infusion centers, and inpatient flow to reduce wait times, increase throughput, and boost revenue. Major health systems use LeanTaaS to drive measurable improvements in utilization and patient access through data-driven recommendations and workflow automation.