Product Implementation & Customer Success Manager, iQueue for Infusion Centers
LeanTaaS
About this role
The Product Implementation & Customer Success (PICS) Manager is responsible for ensuring customers realize ongoing value from the company’s healthcare operations software, particularly iQueue for Infusion Centers. The role combines implementation, analytics, and relationship management to support operational improvements and successful product adoption. It involves coordinating data integration from EHR systems, managing customer projects and expansions, and serving as a subject matter expert for internal teams and prospects. The PICS Manager also contributes customer insights to product strategy and supports marketing and sales initiatives.
Skills
Qualifications
About LeanTaaS
leantaas.comLeanTaaS is a healthcare software company (based in Santa Clara, CA) that applies AI and predictive analytics to unlock capacity and improve operational performance in hospitals. Its flagship iQueue platform delivers prescriptive scheduling, demand forecasting, and resource-optimization tools for operating rooms, infusion centers, and inpatient flow to reduce wait times, increase throughput, and boost revenue. Major health systems use LeanTaaS to drive measurable improvements in utilization and patient access through data-driven recommendations and workflow automation.
Recent company news
TipRanksIndustry Recognition Highlights LeanTaaS’ Position in Hospital Capacity Optimization
2 days ago
Memorial Care Innovation FundLeanTaaS Launches iQueue for Surgical Clinics, Delivering the Industry's First End‑to‑End Surgical Coordination Platform
Nov 2, 2025
TipRanksLeanTaaS Highlights Hospital Operations Summit and Focus on Capacity Optimization
4 days ago
Modern HealthcarePrivate equity investors dish on health tech
Jun 17, 2025
Bain CapitalLeanTaaS Announces Growth Investment by Bain Capital Private Equity to Fuel Leading AI-Driven Platform for Hospitals to Achieve Operational Excellence
Jun 6, 2022
About LeanTaaS
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for LeanTaaS.
Salary
$87k – $116k
per year