Customer Success Manager - West

Tines(4 months ago)

RemoteFull TimeManager$125,000 - $125,000Customer Success

About this role

The Customer Success Manager at Tines focuses on ensuring customers realize the full value of the company’s automation platform through adoption, expansion, and retention. They act as a trusted advisor and product subject-matter expert, partnering with internal teams to influence product direction and drive strong customer outcomes. The role emphasizes expanding usage beyond security teams into IT, Engineering, and Operations while contributing to strategic account growth.

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Required Skills

Onboarding
Technical Translation
Business Reviews
Account Planning
Risk Mitigation
Thought Leadership
Renewal Management
Health Monitoring
Stakeholder Management
API Knowledge

+2 more

About Tines

tines.com

Tines is an AI-powered workflow orchestration platform for security and IT teams. It lets teams connect tools and build or deploy intelligent agents and automated workflows—often with a no-code/low-code approach—to automate repetitive tasks, reduce risk, and eliminate technical debt at scale. The platform integrates with existing security and IT tooling and provides orchestration, governance, and auditability for use cases like incident response, threat investigation, and routine IT operations. Organizations choose Tines for secure, scalable automation that delivers fast time-to-value for security operations.