Product Manager - AI Agents

Assembled(1 month ago)

RemoteFull TimeSenior$180,000 - $225,000Product

About this role

The Product Manager - AI Agents at Assembled is responsible for shaping the product strategy and driving innovation in the AI for customer support space. This role involves collaborating closely with engineering and design teams, engaging with customers and prospects to understand their needs, and evangelizing the product vision across stakeholders. Key responsibilities include conducting research, prioritizing features, measuring product performance, and fostering a culture of experimentation and high-quality user experience. The ideal candidate will have a strong background in product management within tech environments, particularly in Enterprise SaaS, and a passion for AI solutions.

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Required Skills

Product Management
Customer Research
Data Analysis
Collaboration
Feature Prioritization
Product Evangelism
Experimentation
Metric Reporting
Quality Assurance
Growth Mindset

+4 more

About Assembled

www.assembled.com

Assembled is an innovative support operations platform designed to enhance customer service through advanced workforce management and AI-driven solutions. The platform enables businesses to effectively manage omnichannel staffing, track agent and BPO performance, and automate customer interactions across various channels including chat, email, and voice. Leading brands leverage Assembled's tools to optimize their support processes, ultimately driving efficiency and improving customer experiences. The platform is tailored to support both human agents and AI counterparts, making it a versatile solution for modern customer service teams.