Product Manager, Business Intelligence & Analytics

Talkdesk

4 months ago

3.2 on Glassdoor

Portugal

Onsite

Full Time

Medior

1 applicant

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About this role

The Product Manager, BI & Analytics at Talkdesk will drive the strategy and roadmap for reporting, conversational insights, and self-service analytics to help transform contact-center operations. This role partners across customers, engineering, UX, and go-to-market teams to turn contact-center and speech data into strategic decision support and AI-enabled features. The position emphasizes leveraging LLMs and speech-analytics to surface insights and measure impact on adoption and ROI.

Skills

Qualifications

Bachelor's Degree in Business Intelligence, Data Science, Analytics, Computer Science, or related field

About Talkdesk

talkdesk.com

Talkdesk is a cloud-based customer experience automation (CXA) company that provides AI-powered contact center software and tools for modern customer service. Its platform combines AI, intelligent automation, omnichannel routing, and analytics to help enterprises scale support, reduce costs, and deliver faster, more personalized interactions. Talkdesk offers integrations with CRM and business systems plus workforce management, self-service, and reporting capabilities. Positioned as a global, enterprise-grade solution, it emphasizes flexibility, security, and innovation.