GSR
The Product Manager for CRM Lifecycle Communications & Automation at Ford owns the delivery, reliability, and optimization of customer journey communications across email, SMS, and in-app channels. This role involves translating business needs into technical requirements, managing communication rules, and coordinating with cross-functional teams to ensure seamless customer engagement. The position also includes providing operational support for AI-powered journey activations and driving continuous improvement through data-driven testing and quality control practices.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for GSR.