About this role
The Product Manager will lead the launch and evolution of Hi Marley’s AI-first solution for insurance carrier service teams, owning product vision and outcomes. The role focuses on creating a single trusted-contact experience for policyholders that delivers instant, empathetic responses at scale. This is a hybrid position with users expected in-office two days per week and the product has potential to impact millions of policyholders.
Required Skills
- Product Management
- Roadmapping
- AI Design
- Generative AI
- AI Agents
- Customer Research
- Metrics Tracking
- Cross Functional
- Stakeholder Alignment
- Communication
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About Hi Marley
himarley.comHi Marley is a conversational customer communication platform built for the insurance industry that modernizes claims and service interactions through two‑way texting, messaging, automation, and AI. It connects with carriers’ existing systems (claims platforms, CRM, telephony) to automate routine tasks, route conversations, and surface data for faster resolution. Insurers and brokers use Hi Marley to shorten claim cycle times, improve customer satisfaction, and reduce operational costs by turning fragmented communications into tracked, measurable workflows.