Product & Operations Management Intern, Customer Journey - Telco

Back Market(1 month ago)

HybridInternshipIntern$34,536 - $48,298 (estimated)INTERNSHIPS

About this role

The Product & Operations Management Intern for Customer Journey at Back Market will oversee an end-to-end mobile app project within the Telco team, focusing on enhancing customer experiences and operational efficiency through collaboration with cross-functional teams. Responsibilities include managing product discovery processes using data analytics, driving project delivery alongside developers, coordinating launches with multiple departments, and optimizing product performance metrics. The role requires comfort with data interpretation and strong communication skills in both English and French, aiming to empower customers to make sustainable tech choices.

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Required Skills

Project Management
Cross-Functional Collaboration
Product Discovery
Customer Insights
User Research
Analytics
Agile Methodologies
Data Monitoring
Operations Management
Process Improvement

+12 more

Qualifications

Enrolled in a French school that will provide an internship agreement
Fluent in spoken and written English and French (MANDATORY)

About Back Market

www.backmarket.com

Back Market is a leading online marketplace dedicated to refurbished electronics, focusing on sustainability and environmental responsibility. The platform connects consumers with sellers offering high-quality, certified pre-owned tech products, such as smartphones, computers, and home appliances. Back Market emphasizes accessibility and affordability, aiming to reduce electronic waste and promote a circular economy. Their rigorous quality control ensures that customers receive products that meet industry standards while maintaining lower prices compared to buying new.

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