Product Operations Specialist

Kikoff(1 month ago)

HybridFull TimeJunior$85,000 - $110,000Operations

About this role

The Product Operations Specialist at Kikoff is responsible for executing critical operational tasks, conducting user research, and troubleshooting customer issues to enhance product quality for fintech solutions. Reporting to the Product Operations Manager, this role involves close collaboration with Product, Engineering, and Customer Experience teams to support product releases and maintain streamlined processes. The ideal candidate will have a strong attention to detail, basic programming skills, and a structured problem-solving mindset to improve the user experience and optimize operations.

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Required Skills

Operational Tasks
User Research
Troubleshooting
Bug-Bashing
Product Releases
Documenting Issues
Strong Attention to Detail
Problem-Solving
Written Communication
Organized

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About Kikoff

kikoff.com

Kikoff is a financial technology company that offers credit-building tools and services geared towards helping individuals improve their credit scores. With plans starting as low as $5 per month, Kikoff provides a variety of features, including a Kikoff Tradeline that reports to major credit bureaus, credit monitoring, and debt negotiation services. The platform is designed to be user-friendly, enabling customers to build credit safely and efficiently without credit checks or hidden fees, and aims to empower users to take control of their financial future. Since its inception, Kikoff has successfully assisted numerous users in significantly increasing their credit scores.