Product Support Analyst (Fixed Term Contract)
Cutover(9 days ago)
About this role
Cutover is seeking a Product Support Analyst for a 10-month fixed-term contract to provide exceptional support to enterprise clients using their Collaborative Automation SaaS platform. The role focuses on resolving technical issues, assisting users, and collaborating with internal teams to enhance customer experience.
Required Skills
- SaaS
- Support
- Troubleshooting
- Customer Service
- Live Chat
- Email Support
- Incident Management
- Monitoring Tools
- Communication
- Web Technologies
About Cutover
cutover.comCutover is a cloud-hosted Collaborative Automation platform that provides automated runbooks and operational orchestration for enterprise technology teams. It connects people, processes, and tools to plan, execute, and audit complex activities such as IT and cyber disaster recovery, cloud migrations, and software releases. By coordinating teams and technology, Cutover reduces risk, accelerates migrations and releases, and improves operational visibility and accountability through automation, integrations, and reporting. Founded in 2013, the company has offices in London and New York.
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