Product Support Analyst

Recorded Future(1 month ago)

HybridFull TimeMedior$88,703 - $117,909 (estimated)Product

About this role

The Product Support Analyst at Recorded Future sits within the Product organization and focuses on resolving client inquiries, supporting the application portal and API, and enabling customers to deploy threat intelligence across their environments. The role supports product escalations, advocates for product enhancements, and occasionally implements custom solutions and partner integrations. The position includes regular business hours (9am–5pm), participation in an on-call rotation, and a primarily onsite schedule with one remote day per week.

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Required Skills

Web Application
API Support
Product Guidance
SIEM Integration
SOAR Integration
Ticketing Systems
Integration Solutions
Project Management
Incident Escalation
Mentoring

+13 more

Qualifications

A+
Network+
Security+
HDI-CSR

About Recorded Future

recordedfuture.com

Recorded Future is a cybersecurity company that delivers real-time, actionable threat intelligence and analytics to help organizations mitigate risk, prioritize threats, and proactively secure their environments. Its cloud-based platform combines large-scale data collection, context enrichment, machine learning, and automation (including Autonomous Threat Operations) to surface prioritized indicators, adversary insights, and alerts. Recorded Future publishes research (such as its State of Threat Intelligence reports), offers maturity assessments, and integrates with security toolchains so teams can operationalize intelligence across workflows. Enterprises use it to inform strategic decisions, accelerate investigations, and shorten time to detection and response.