Specialist 2, Customer Support

Cprime(8 hours ago)

Cincinatti, OHOnsiteFull TimeTrainee$40,000 - $40,000Customer Support

About this role

This role involves supporting inbound customer inquiries and resolving customer issues in a customer service environment. It requires managing escalations, maintaining data accuracy, and working proactively with internal teams in a high-volume call center setting.

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Required Skills

Customer Service
Call Center
Communication
Problem Solving
Data Entry
Conflict Resolution
Negotiation
Process Improvement
Active Listening
Teamwork

About Cprime

cprime.com

Cprime is a global consulting and technology firm that helps enterprises accelerate digital transformation through Agile, DevOps, product management, and cloud engineering practices. They provide coaching and training (including SAFe and Agile certifications), managed services, custom software and integrations, and Atlassian implementations and marketplace apps to optimize delivery workflows. Cprime combines consulting expertise with tooling and partnerships to modernize organizations’ software delivery, collaboration, and product development at scale.

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