Product Support Analyst

Recorded Future(26 days ago)

HybridFull TimeMedior$90,837 - $120,571 (estimated)Product

About this role

The Product Support Analyst at Recorded Future is a customer-facing technical role within the Product organization that helps ensure successful use of the company’s threat intelligence SaaS platform. The position supports global clients, collaborates with product and development teams, and contributes to product quality and customer satisfaction in a fast-paced environment. It requires adaptability to rapid product changes and the ability to represent customer needs internally.

View Original Listing

Required Skills

Application Support
API Support
SaaS Support
SIEM Integration
SOAR Integration
Incident Escalation
Product Troubleshooting
Customer Communication
Project Management
Network Protocols

+6 more

Qualifications

A+
Network+
Security+
HDI-CSR

About Recorded Future

recordedfuture.com

Recorded Future is a cybersecurity company that delivers real-time, actionable threat intelligence and analytics to help organizations mitigate risk, prioritize threats, and proactively secure their environments. Its cloud-based platform combines large-scale data collection, context enrichment, machine learning, and automation (including Autonomous Threat Operations) to surface prioritized indicators, adversary insights, and alerts. Recorded Future publishes research (such as its State of Threat Intelligence reports), offers maturity assessments, and integrates with security toolchains so teams can operationalize intelligence across workflows. Enterprises use it to inform strategic decisions, accelerate investigations, and shorten time to detection and response.