Product Support Analyst
Recorded Future
About this role
The Product Support Analyst at Recorded Future is a customer-facing technical role within the Product organization that helps ensure successful use of the company’s threat intelligence SaaS platform. The position supports global clients, collaborates with product and development teams, and contributes to product quality and customer satisfaction in a fast-paced environment. It requires adaptability to rapid product changes and the ability to represent customer needs internally.
Skills
Qualifications
About Recorded Future
recordedfuture.comRecorded Future is a cybersecurity company that delivers real-time, actionable threat intelligence and analytics to help organizations mitigate risk, prioritize threats, and proactively secure their environments. Its cloud-based platform combines large-scale data collection, context enrichment, machine learning, and automation (including Autonomous Threat Operations) to surface prioritized indicators, adversary insights, and alerts. Recorded Future publishes research (such as its State of Threat Intelligence reports), offers maturity assessments, and integrates with security toolchains so teams can operationalize intelligence across workflows. Enterprises use it to inform strategic decisions, accelerate investigations, and shorten time to detection and response.
Recent company news
Recorded FutureIntellexa’s Global Corporate Web
Dec 3, 2025
The Record from Recorded Future NewsMedical device giant Stryker confirms cyberattack as employees say devices were wiped
19 hours ago
Recorded Future Threat IntelligenceMastercard investiert mit der Übernahme von Recorded Future in die fortwährende Verteidigung der globalen digitalen Wirtschaft
Jan 10, 2026
Recorded FutureBIETA: A Technology Enablement Front for China's MSS
Oct 6, 2025
Recorded FuturePurpleBravo’s Targeting of the IT Software Supply Chain
1 month ago
About Recorded Future
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Recorded Future.
Salary
$91k – $121k
per year