Product Support Analyst
American Express Global Business Travel(2 months ago)
About this role
The role provides second-level product support for Amex GBT's online booking and approval products, acting as a subject matter expert on travel industry technologies and workflows. The specialist manages case triage, escalation, and client/vendor communications to ensure SLA adherence and keep product documentation current. Based in Gurgaon, India, the role supports global teams and may require shift work to cover a 24/7 environment.
Required Skills
- Product Support
- Case Management
- GDS
- Sabre
- Amadeus
- Galileo
- Apollo
- Client Servicing
- SLA Management
- Troubleshooting
+5 more
About American Express Global Business Travel
amexglobalbusinesstravel.comN/A
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