Product Support Analyst

Iress(18 days ago)

HybridFull TimeJunior$55,000 - $65,000Product Support

About this role

A Product Support Analyst at Iress provides first-line technical support to clients in the financial services sector. The role involves diagnosing issues, engaging with clients, and collaborating with internal teams to ensure customer satisfaction. It is suited for someone early in their IT support or financial services career who enjoys solving problems and working in a fast-paced environment.

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Required Skills

Customer Support
Troubleshooting
Financial Services
Communication
Collaboration
Technical Support
Issue Diagnosis
Remote Access
Customer Service
Documentation

About Iress

iress.com

Iress is a technology company providing software to the financial services industry. Our software is used by more than 10,000 businesses and 500,000 users

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