Product Support Analyst
Scout Clinical
About this role
A Product Support Analyst at Scout provides support to employees using the web portal, answers questions, troubleshoots issues, and guides users on functionality and best practices. The role involves collaboration with the development Support Team and serving as a liaison between support and business teams.
Skills
About Scout Clinical
scoutclinical.comScout Clinical is a clinical trial services company that helps patients, sites, and research teams keep studies moving. They provide participant and site payments, travel and logistics coordination, meeting support, and operational services across the study lifecycle. By handling administrative and logistical tasks, Scout reduces friction in enrollment, retention, and site operations so sponsors and sites can focus on the science. Their offerings emphasize speed, compliance, and a better participant experience.
About Scout Clinical
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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