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Product Support Analyst at Benchling - ApplyBlast

Product Support Analyst

Benchling

1 month ago

3.5 on Glassdoor

San Francisco, California, United States

Hybrid

Full Time

Junior

0 applicants

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About this role

The Product Support Analyst serves as the primary point of contact for global customers, resolving product inquiries and troubleshooting issues to ensure successful adoption of Benchling's AI-driven biotech R&D platform. This role requires developing deep expertise in the product and scientific workflows to deliver timely, high-quality support across multiple channels. The position involves collaborating with internal teams, updating knowledge resources, and occasionally leading customer training sessions to enhance the overall user experience.

Responsibilities

Resolve product issues and answer customer questions across multiple channels
Collaborate with internal teams to coordinate customer requests and escalations
Create and update knowledge articles to document product knowledge

Skills

Qualifications

BS in BiologyM.Sc. in BiologyBS in Molecular BiologyM.Sc. in Molecular BiologyBS in Biochemistry

About Benchling

benchling.com

Headquarters

San Francisco, California, United States

Company Size

501-1000 employees

Founded

2012

View Profile

Benchling is a biology-first, cloud-native platform that centralizes scientific data and workflows for biotechnology research and development. It combines electronic lab notebooks, sequence and molecular design tools, registries/inventory and lab informatics (LIMS/workflows) to help teams capture experiments, standardize processes, and maintain compliance. Built for collaboration, Benchling connects scientists, instruments, and analytics to surface insights and accelerate discovery across biotech, pharma, and academic research organizations.