Product Support Engineer – Analytics
Conviva
About this role
Conviva is seeking a Product Support Engineer responsible for providing technical support to clients, analyzing product data, troubleshooting issues, and collaborating with engineering teams. The role involves automating workflows, using AI-assisted tools, and building product expertise to ensure customer satisfaction.
Skills
Qualifications
About Conviva
conviva.comConviva is a consumer‑perspective analytics platform that transforms interactions across apps, websites, and AI agents into outcome‑based experience patterns. By mapping those patterns it reveals the sources of growth and inefficiency so teams can deliver more predictable results. The platform surfaces actionable insights and measurement to guide product, marketing, and operations decisions across digital touchpoints. Organizations use Conviva to quantify experience‑driven growth and prioritize improvements that drive measurable outcomes.
Recent company news
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May 1, 2022
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PR NewswireBill Demas Joins Conviva as CEO as Company Scales Up to Meet Unprecedented Demand for Its All-Screen Measurement and Analytics Video AI Platform
May 31, 2018
citybizConviva Holds Grand Opening of South Florida Centers, Formerly EliteHealth
Nov 12, 2024
HealthLeaders MediaConviva Grows South Florida Footprint, Buys 12 Health Centers
Mar 3, 2021
About Conviva
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Conviva.
Salary
$60k – $85k
per year