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Product Support Engineer at VTEX - ApplyBlast

Product Support Engineer

VTEX

3 months ago

3.9 on Glassdoor

Brazil

Onsite

Full Time

Senior

0 applicants

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About this role

The Product Support Engineer will design and implement AI agents, infrastructure, and systems that enhance VTEX's Product Support operations, focusing on reducing manual effort and accelerating problem resolution. Working within the Expert Hub squad, the role involves building front‑end tools, back‑end services, MCP servers, CI/CD pipelines, and managing AWS‑based production environments.

Responsibilities

Build AI agents, infrastructure, and systems for product support
Develop end‑to‑end tools and services on AWS
Operate and maintain production services and CI/CD pipelines

Skills

About VTEX

vtex.com

Headquarters

London, England, United Kingdom

Company Size

1001-5000 employees

Founded

2000

View Profile

VTEX is an AI-native unified commerce suite designed for enterprise CIOs and CEOs, offering solutions for D2C, B2C, B2B, and Marketplace business models. Its platform spans commerce, customer experience (CX), and advertising (Ads), with AI embedded across every workflow — including agentic customer service, conversational commerce, AI search and recommendations, and data insights. Trusted by 3,500+ enterprise customers across 43 countries, VTEX helps brands modernize their tech stacks, unify online and offline channels, and drive operational results at scale.