Product Support Engineer—Triage (BIS)

Boomi (1 month ago)

HybridFull TimeMedior$85,981 - $115,119 (estimated)Product Support

About this role

A Software Support Engineer at Boomi is a member of the Global Product Support team focused on ensuring customers succeed with the Boomi integration and automation platform. The role works closely with product and engineering to represent customer needs and contribute to product improvements. The position is based in Hyderabad and operates on a hybrid schedule.

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Required Skills

Troubleshooting
Customer Engagement
Virtual Communication
Configuration
Networking
Collaboration
Root Cause
Technical Investigation
Cloud Administration
Windows

+7 more

Qualifications

Boomi Platform Certification

About Boomi

boomi.com

New Relic is a SaaS observability platform that helps engineering and ops teams monitor, analyze, and troubleshoot applications, infrastructure, and user experiences in real time. It offers application performance monitoring (APM), infrastructure and synthetic monitoring, distributed tracing, logs, real user monitoring, dashboards and alerting, plus a powerful query language (NRQL) for custom analytics. New Relic One centralizes telemetry from agents, OpenTelemetry, and many integrations to correlate metrics, traces, and logs and surface anomalies and root causes. Organizations use it to accelerate incident response, optimize performance, and gain end-to-end visibility across cloud-native and legacy environments.

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