Technical Support Engineer III

Federato(1 month ago)

RemoteFull TimeSenior$125,000 - $150,000Support Engineering

About this role

The Level 3 Support Engineer is a senior technical escalation point on Federato’s Support Engineering team, responsible for ensuring exceptional post-sales outcomes and bridging Support, Product, and Engineering. The role focuses on resolving complex issues, driving improvements to support processes, and mentoring junior support engineers. The position contributes customer insights to product and engineering to improve the platform and supportability.

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Required Skills

SQL
Root Cause
Communication
Collaboration
Process Building
Troubleshooting
Data Investigation
Mentoring
Python
JavaScript

+3 more

About Federato

federato.ai

Federato is an AI-powered RiskOps platform for property & casualty and specialty insurers that gives underwriters real‑time feedback to prioritize and quote the highest‑value business. The platform combines automated risk scoring, portfolio analytics, and prescriptive guidance to streamline underwriting decisions and enforce consistent rules across workflows. Federato integrates with insurer systems to surface exceptions, speed quotes, and improve portfolio performance. Insurers use it to reduce manual work, increase accuracy, and make data‑driven underwriting decisions.