Product Support Specialist, APAC

Linear(1 month ago)

RemoteFull TimeJunior$57,989 - $77,601 (estimated)Product Support

About this role

The Product Support Specialist, APAC at Linear is responsible for supporting customers through end-to-end engagement, including onboarding, troubleshooting, and issue resolution across various communication channels. This role is pivotal in driving Linear’s expansion into the APAC region by gathering customer feedback to inform product development and improving the support experience for technical users. Additionally, the Specialist will collaborate with the engineering team to document bugs and will engage with local customers to deepen relationships in a multi-time zone environment. Proficiency in English and at least one major Asian language is preferred.

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Required Skills

Customer Support
Onboarding
Account Setup
Debugging
Feature Discovery
Inbound Issue Resolution
Communication Skills
Customer Service
Technical Issue Troubleshooting
Bug Documentation

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About Linear

linear.app

Linear is a modern project management tool designed specifically for software development teams. It streamlines issues, projects, and roadmaps, facilitating efficient workflows and collaboration. With a focus on speed and simplicity, it offers integrated features that enhance productivity and keep teams aligned on their product development goals. Linear's clean interface and powerful capabilities make it a preferred choice for startups and established companies alike.