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Product Support Specialist, Eastern/Central Time at Linear - ApplyBlast

Product Support Specialist, Eastern/Central Time

Linear

10 hours ago

4.1 on Glassdoor

Remote

Full Time

Medior

5 applicants

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About this role

The Product Support Specialist at Linear provides end-to-end customer support, including onboarding, troubleshooting technical issues, and resolving inbound inquiries across multiple channels. The role involves collaborating with engineering to document bugs, surfacing customer feedback to inform product decisions, and leading projects to enhance the support experience. This position is fully remote and requires candidates to be based in the U.S. or Canada within Eastern or Central Time zones.

Responsibilities

Support customers through onboarding, account setup, and debugging issues
Investigate and resolve inbound customer issues across multiple communication channels
Partner with engineering to document and reproduce bugs and surface customer feedback

Skills

About Linear

linear.app

Headquarters

San Francisco, California, United States

Company Size

51-200 employees

Founded

2019

View Profile

Linear is a product development system purpose-built for planning and building products with AI agents. It combines issue tracking, roadmaps, project planning, and AI-powered workflows that allow humans and agents to collaborate on tasks from drafting PRDs to pushing PRs. Designed for speed and high-velocity shipping, Linear serves modern software teams seeking an integrated, AI-era approach to product development.