Product Support Specialist - APAC

Ashby(7 months ago)

RemoteFull TimeJunior$54,000 - $72,000Customer Success

About this role

A Product Support Specialist - APAC at Ashby is responsible for providing high-level technical support to customers in the APAC region, primarily focusing on complex integration troubleshooting and detailed workflow instructions. This role involves collaborating closely with both customers and the engineering team to improve support processes and deliver exceptional service. Additionally, the Specialist will engage in projects to enhance team workflows and contribute to the overall customer experience. This position requires strong problem-solving skills and the ability to handle a rapidly evolving software product remotely.

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Required Skills

Customer Support
Technical Troubleshooting
Workflow Automation
Problem Solving
B2B Support
Attention to Detail
Communication Skills
Remote Work
Team Collaboration
Customer Experience

About Ashby

www.ashbyhq.com

Ashby is an all-in-one recruiting platform designed to streamline the entire hiring process for ambitious teams from startups to enterprises. Combining an Applicant Tracking System (ATS), Customer Relationship Management (CRM), scheduling tools, and analytics, Ashby simplifies recruiting while incorporating advanced AI functionalities. The platform focuses on enhancing candidate experience, automating workflows, and providing real-time insights, enabling organizations to make data-driven hiring decisions efficiently. With a commitment to innovation and user-friendly design, Ashby empowers teams to excel in their hiring efforts.