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Product Support Specialist I at Modernizing Medicine, Inc. - ApplyBlast

Product Support Specialist I

Modernizing Medicine, Inc.

2 months ago

3.5 on Glassdoor

Hyderabad, Telangana, India

Onsite

Full Time

Junior

0 applicants

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About this role

The Product Support Specialist I serves as the primary point of contact for clients, delivering exceptional service and resolving software-related issues through omnichannel support. This role involves troubleshooting technical problems, documenting and escalating complex tickets, and collaborating with cross-functional teams to ensure efficient resolutions. The position requires strong analytical skills and a commitment to continuous product learning to support medical practices effectively.

Responsibilities

Deliver frontline omnichannel support via phone, email, and live chat
Investigate and resolve software-related issues through root-cause troubleshooting
Collaborate with cross-functional teams to drive swift and robust solutions

Skills

About Modernizing Medicine, Inc.

modmed.com

Headquarters

Boca Raton, Florida, United States

Company Size

1001-5000 employees

Founded

2010

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ModMed (Modernizing Medicine) is a cloud-based healthcare software company that provides specialty-focused EHR, practice management, revenue cycle management, and patient engagement tools. Its integrated platform—built with mobile and AI-enabled features—streamlines clinical workflows, billing, and documentation for specialty practices. By combining specialty-specific templates, analytics, and services like RCM and patient communication, ModMed aims to simplify operations, improve revenue capture, and enhance patient care for practices nationwide.