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Product Support Specialist - Membee at Beacon Software - ApplyBlast

Product Support Specialist - Membee

Beacon Software

10 days ago

Remote

Contract

Junior

0 applicants

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About this role

The Product Support Specialist at Membee serves as the primary voice for customers, managing live chat, support tickets, and AI-driven support tools to resolve issues efficiently. This role involves improving help content, enhancing in-product assistance, and analyzing ticket data to reduce overall volume and improve user experience. The specialist collaborates closely with product and engineering teams to advocate for customer needs and drive product improvements.

Responsibilities

Answer live chats and support tickets quickly and thoroughly
Write and update help content so customers can find answers themselves
Improve AI support agent and review its answers

Skills

About Beacon Software

beaconsoftware.com

Headquarters

Toronto, Ontario, Canada

Company Size

1-10 employees

Founded

2024

View Profile

Beacon is a permanent holding company that acquires and grows essential businesses across real-economy verticals using permanent capital and a centralized operating platform. They partner with founders by providing engineering, applied AI, sales, finance, and embedded fintech support to help portfolio companies scale while preserving their brand, team, and customer relationships. Beacon targets established, capital-efficient software businesses with strong customer retention and looks for platform synergies across its growing portfolio.