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Product Support Specialist Rep at Caterpillar - ApplyBlast

Product Support Specialist Rep

Caterpillar

4 months ago

4.0 on Glassdoor

Bangalore, Karnataka

Onsite

Full Time

Junior

0 applicants

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About this role

The Product Support Operation Representative drives aftermarket business growth for Perkins by supporting distributors, enhancing service performance, and promoting protection programs. This role acts as a key interface between distributors and internal teams to improve customer experience, increase parts sales, and execute service initiatives. It involves analyzing data, managing warranty claims, and collaborating with cross-functional teams to optimize operational excellence.

Responsibilities

Drive aftermarket service business growth through effective distributor support
Monitor distributor performance and primary KPIs to ensure improvement
Collaborate with technical teams to resolve warranty claims efficiently
Analyze parts sales data and service KPIs to provide actionable insights
Build strong partnerships to enhance distributor engagement and loyalty

Skills

Qualifications

Bachelor's degree in Business, Engineering, or related field

About Caterpillar

caterpillar.com

Headquarters

Irving, Texas, United States

Company Size

10001+ employees

Founded

1925

View Profile

Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial turbines and diesel-electric locomotives.