Product Support Specialist, UK
Sheerid
About this role
The Product Support Specialist at SheerID provides technical and customer support for their products, assisting clients through multiple communication channels, and contributing to knowledge base content. They play a key role in resolving issues, advocating for customer needs, and supporting internal documentation and product improvements.
Skills
About Sheerid
sheerid.comSheerID is a digital identity verification platform (founded 2011, based in Eugene, OR) that helps businesses instantly verify customer eligibility for offers and programs using 20,000+ authoritative data sources. Its enterprise SaaS Identity Marketing Platform supports verifications for students, teachers, military personnel, healthcare workers, first responders, age and employment, and enriches CRMs with first‑party audience data for targeted marketing. SheerID positions itself as a privacy‑focused marketing enablement layer that reduces fraud, automates eligibility checks, and improves personalization and compliance for promotions and discounts.
About Sheerid
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Sheerid.
Salary
$61k – $82k
per year