Product Support Specialist

Pigment(21 days ago)

HybridFull TimeMedior$97,230 - $129,142 (estimated)Customer Support

About this role

Pigment is an AI-powered SaaS platform for business planning and performance management used by large global enterprises. This role is based in London and focuses on being the primary customer contact for product support while partnering closely with internal teams to improve the customer experience. The position sits within a fast-growing international company recognized in the financial planning software market.

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Required Skills

Customer Support
Technical Support
Troubleshooting
Issue Replication
Customer Education
Process Improvement
Cross-Functional Collaboration
Customer Success
Customer Health Monitoring
Project Management

+8 more

About Pigment

pigment.com

Pigment is an integrated business planning platform that helps companies analyze, model, and plan across finance, operations, and commercial functions. It unifies data into a flexible multi‑dimensional model for driver‑based forecasting, scenario modeling, and real‑time reporting to replace fragmented spreadsheets and point tools. The platform pairs visual, no‑code modeling and collaboration/workflow features with agentic AI to automate analyses, accelerate planning tasks, and surface recommendations. Organizations use Pigment for budgeting, forecasting, strategic and operational planning to run faster, more confident what‑if analyses and decisions.